Privacy & Cookie Policy

At Copenhagen Bicycles, we care about your personal data. We have no intention to gather more information about you than what is necessary in relation to the purpose.

 

Data responsible and contact information
The legal entity that is responsible in relation to personal information handled on the customer relationship:

Copenhagen Bicycles APS
Nyhavn 44, 1051 Copenhagen K
info@copenhagenbicycles.dk

 

Categories of Personal Data Collected by Copenhagen Bicycles
When purchasing we are register, and handle the following information

Physical (in the shop)
Name
Mobile number
Signature

Online booking
Name
E-mail address
Telephone number
Booking number
Addresses (if added to a booking)
CVR Number (if added to the booking)

E-mail correspondence
Name
E-mail address
Telephone number
Booking reference

Received e-mail contact information (signature)

Payment information
Payment information’s is managed by NETS both when paying online and at the shop and is thus not collected by Copenhagen Bicycles

 

Automatically collected information
At your visit to CopenhagenBicycles.dk, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies, “clear gifs” or “web beacons”. This “automatically collected” information may include IP address or other device address or ID, web browser

 

Cookies and similar technologies
When you visit copenhagenbicycles.dk (we) save cookies on your computer for technical and statistic use, and making a better experience on the website)

 

In compliance with the European Union legislation, we inform you that our website uses cookies and similar technologies to store some information about your preferences how the website looks and operates. We never store any personal data in our cookies.

You can remove or reject cookies using your browser or device’s settings. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some services and features may not work.

Third parties
Google: Google Analytics helps us analyze how visitors use our website. It counts the number of visitors and tells us things about their overall behavior – such as the typical length of stay on the site or the average number of pages a user view. Information collected via Google Analytics has aggregated anonymously and contains no personal data.

Retention of Personal Data
During the creation of an online booking, your email address, nickname, phone number will only be retained in your booking. We will retain your personal data in your booking form for as long as your booking is to be active.

The personal information is mainly collected for us to be able to keep in touch with you as a customer.

 

Handling personal data
We store the information safely and do not in any way transfer it to either commercial or third parties.

The physical notes (terms & conditions) are kept chronologically in folders and is saved for 3 months.

We keep the information in our booking system for maximum two years. E-mail correspondences are kept online also for two years.

 

Your Rights

If you reside in the European Union, under the General Data Protection Regulation, you have the right to:

  • Access, correct or delete your personal information that we have collected
  • Receive your personal information in a structured and standard machine-readable format
  • Object to, and restrict, the further processing of your personal information
  • Lodge a complaint with a supervisory authority

To gain access to, correct, restrict, suspend processing or erasure of your personal data, or to delete your booking.

If you live in the European Union and you wish to exercise your right to the restriction of processing or your right to object to processing, contact Copenhagen Bicycles by email at info@copenhagenbicycles.dk