Frequently asked questions

Shop

When are you open?

We are open every day during the year, Monday to Sunday, except from December 24th and 25th and January 31st.

Our opening hours are 08:30 – 17:30.

Do you only speak Danish in the shop?

No, we all speak English. Some of us do also speak Danish and some of us speak other languages.

Do you have student prices?

If you are a student from DIS, we have a special offer for you. For every other student, we have normal prices.

Can I use my Copenhagen Card in your shop?

Yes you can! You get 10 % off by using your Copenhagen Card in our shop.

Can I use other currencies than DKK?

Yes. You can pay with USD and EUR. We do not accept coins.

What is the price for the daily guided tour?

The price for the daily guided tour is 100 DKK. This is excluding bikes. You are welcome to join the tour with your own bike or rent a bike at our shop.

Rentals

Can I return a rental bike outside the opening hours?

Unfortunately, it is not possible to return a rental bike outside the opening hours.

Do I have to wear a helmet while cycling?

It is not mandatory to wear a helmet while cycling in Copenhagen but we highly recommend it for your safety. You can rent a helmet in our shop. Children rent helmets for free.

Can short people rent bikes at your shop?

Yes, of course short people can rent bikes at our shop. We have bikes for every size.

How many people can sit on a family bike?

We suggest one or two people to sit in front while one person is riding the bike.

I got my rental bike stolen. What do I do?

If you lose your bike we will charge you the deposit we reserved on your credit card or by cash. Please, call us on 35430122 or meet us in the shop to inform us.

Do you cooperate with Donkey Republic?

Yes we do. You can rent our bikes all over town by using the Donkey Republic app.

Can I rent your bikes at other places than your shop?

Yes you can. We rent out bikes through the app Donkey Republic. Feel free to rent our bikes from one of our many hubs in Copenhagen.

I am not a good cyclist. Can I still rent a bike?

Yes, of course you can. We will teach you how to ride a bike. If you still feel uncomfortable, you are welcome to return the bike.

I have a baby with me. Do you have bikes for this occation?

Yes, we do have adult bikes with child seats. If your baby is able to sit you can rent this bike to have a ride around Copenhagen.

Do you have electric cargo bikes?

We do have one electric cargo bike from the brand Butchers and Bicycles. It is an amazing bike and super fun to both sit in and to ride. Pass by our shop to rent this special bike.

Can I return the bike at another place than your shop?

You can only return our bikes at our shop inside our opening hours.

You can also pay in advance a delivery or a return at another place. Please, contact us at info@copenhagenbicycles.dk

Which gears do your standard bikes have?

Our standard bikes have three gears.

Do you charge a deposit?

While renting our bikes, we save a deposit. We can save it by cash or card.

On your card we only save the deposit – we do not charge it. As soon as you return the bike, we will let go of the deposit. On your bank account, it might look like we charged you the deposit but it is not the case. Please, contact your bank for questions. You are also welcome to contact us on info@copenhagenbicycles.dk

Bookings

What are your terms & conditions for bike rentals and tour bookings?

Please, read our Terms & Conditions.

Can I book online?

Yes you can 🙂

Can I book a bicycles taxi (Rickshaw) at your place?

Unfortunately, we do not coordinate bicycles tours with drivers.

You are very welcome to rent a family bike at our shop and drive it yourself. Contact us for more information – info@copenhagenbicycles.dk

What is the price for the daily guided tour?

The price for the daily guided tour is 100 DKK. This is excluding bikes. You are welcome to join the tour with your own bike or rent a bike at our shop.

Repairs

How long time does it take to repair my bike?

It depends on the type of repair and how many repairs we have to make. Please, pass by our shop to let us take a look at your bike. You are more than welcome to borrow a replacement bike while we repair your own.

Can I have a replacement bike?

Yes you can. We have free replacement bikes. We only have to reserve a deposit on your credit card in case you lose the bike.

What types of bike repairs do you make?

All types of bike repairs. Pass by with your bike and let us take a look.

How are your prices compared to other bike shops?

Our prices are very reasonable. We have average prices for bike repairs.